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Words vs. the brain

When I worked at the Pentagon, I thought it was only in the military that documents received endless rounds of what was called the “happy/glad” treatment — where insignificant changes (such as an edit from “happy” to “glad”) bogged down the approval process of a written document.

When I got to the private sector, however, I discovered this problem is just as pervasive.

So seeing this makes me wonder — why?

The brain isn’t concerned with nit-picking words. Just make sure your message gets across.

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