When I worked at the Pentagon, I thought it was only in the military that documents received endless rounds of what was called the “happy/glad” treatment — where insignificant changes (such as an edit from “happy” to “glad”) bogged down the approval process of a written document.
When I got to the private sector, however, I discovered this problem is just as pervasive.
So seeing this makes me wonder — why?
The brain isn’t concerned with nit-picking words. Just make sure your message gets across.